Kradul products are built with the “best in class” materials & workmanship, and therefore are warranted to be free from defects in material and workmanship for one (1) year from the date of original purchase. This warranty does not cover accidental damage, damage resulting from unreasonable use, normal wear and tear, improper handling, damage caused by a common carrier, loss of use, or other consequential damages.

If a defect is found in materials or workmanship, along with a presentation of proof of purchase, the product, upon discretion, will be replaced if available. The defective item(s) must be sent back. This limited warranty DOES NOT cover any freight/shipping charges and is required to ship the defective product back to Kradul at own expense. Kradul only ships warranty claims within the United States.

A claim will not be processed without receiving the defective bag. Please send attached images of the front of the item, image of the area of concern, and proof of purchase. Kradul reserves the right to decline warranty claims without proof of purchase and may decline a claim of any bag which was modified in any way. Please contact Kradul Customer Service by emailing info@kradul.com or calling (702) 473-9010.

The limited 1-year warranty only applies to products purchased from an authorized Kradul store or dealer.
Kradul does not currently supply parts for any products.

If the claim is approved and the exact bag is not available, another bag of equal value to the bag originally purchased may be chosen. If there is a price difference, it is required to pay the difference.